Overview
At Magnolia Business Alliance, we are committed to delivering high-quality consulting services that meet our clients' needs and expectations. We understand that circumstances may change, and we have established this Refund Policy to provide clarity on how refund requests are handled.
This policy applies to all consulting services, advisory engagements, and professional services provided by Magnolia Business Alliance.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee for new client engagements. If you are not satisfied with our services within the first 30 days of your engagement, you may request a refund subject to the terms outlined below.
Eligibility for Full Refund
A full refund of any unused retainer or deposit may be issued if:
- The refund request is made within 30 days of the engagement start date
- No significant deliverables have been provided
- Less than 10 hours of consulting time has been utilized
- The client provides written notice of their request via email
Partial Refunds
A partial refund may be issued in the following circumstances:
- Early Termination: If a client terminates an engagement after deliverables have been provided, a pro-rated refund may be issued for unused portions of prepaid fees, minus the value of work completed.
- Service Modifications: If the scope of services is reduced by mutual agreement, any excess prepaid fees will be refunded or credited to future services.
- Scheduling Conflicts: If we are unable to schedule or deliver services as agreed due to our availability constraints, unused fees will be refunded.
Non-Refundable Items
The following are generally non-refundable:
- Completed Services: Fees for consulting hours already delivered, meetings conducted, or deliverables provided.
- Third-Party Costs: Any expenses incurred on behalf of the client, including research services, travel, software licenses, or specialized tools.
- Custom Deliverables: Reports, analyses, strategies, or other custom work products that have been delivered to the client.
- Administrative Fees: Non-refundable administrative or setup fees, if specified in the engagement agreement.
Refund Request Process
To request a refund, please follow these steps:
- Submit Written Request: Send an email to admin@magnoliaalliance.world with the subject line "Refund Request - [Your Company Name]"
- Include Required Information:
- Your name and company name
- Engagement start date and agreement reference number
- Reason for the refund request
- Amount requested (if partial refund)
- Review Period: We will review your request within 5 business days and may contact you for additional information.
- Resolution: You will receive written notification of our decision, including the refund amount (if approved) and processing timeline.
Refund Processing
Timing: Approved refunds will be processed within 10-14 business days of approval notification.
Method: Refunds will be issued using the original payment method when possible. For bank transfers or checks, refunds will be issued via company check mailed to your registered address.
Currency: All refunds are issued in US Dollars (USD), regardless of the original payment currency. Exchange rate differences are the client's responsibility.
Project-Based Engagements
For fixed-price or project-based engagements:
- Before Work Begins: Full refund of any deposit, minus a 10% administrative fee for project setup and planning.
- Work in Progress: Refund calculated based on the percentage of project completion, with completed work billed at standard hourly rates.
- Milestone-Based Projects: Refunds are processed based on completed milestones. Fees for completed milestones are non-refundable.
Retainer Agreements
For monthly retainer clients:
- Current Month: No refund for the current billing month after the 10th day of the month.
- Prepaid Months: Full refund for any prepaid future months upon written cancellation.
- Unused Hours: Unused retainer hours do not carry over and are non-refundable, unless otherwise specified in your retainer agreement.
Disputes and Resolution
If you disagree with a refund decision, you may request a review by our management team. Please submit your appeal in writing within 14 days of receiving the initial decision, including any additional information supporting your request.
We are committed to resolving disputes fairly and will work with you to reach a mutually acceptable resolution.
Exceptions
We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. Any exceptions will be documented in writing.
Policy Changes
We may update this Refund Policy from time to time. Changes will be posted on our website with an updated "Last Updated" date. The policy in effect at the time of your engagement will apply to that engagement.
Contact Us
If you have questions about this Refund Policy or wish to submit a refund request:
Magnolia Business Alliance
88384 Diamondhead Dr E
Diamondhead, MS 39525
Phone: (228) 242-0015
Email: admin@magnoliaalliance.world